Support
Last updated October 14, 2026
Having trouble with the app, or have a question? Write to us and we’ll reply within one business day.
To help us help you faster, include your account email, whether you use iOS, Android or the web, and what happened (a screenshot helps a lot).
Frequently asked questions
How do I connect with my nutritionist?
Your nutritionist sends you an invitation from Nutri 180. Once you accept it in the app, you’re linked and you’ll see your plan [CONFIRM flow: email invite, code or search].
I forgot my password.
On the sign-in screen, tap “Forgot your password?” and enter your email. You’ll get a link to create a new one. If you signed up with Google or Apple, use that same button — you don’t have a Nutri 180 password.
Who can see my health data?
Only the nutritionist you chose. We don’t share it with other users or with third parties for commercial purposes. More in the Privacy Policy.
I’m a nutritionist. How do I manage my subscription?
From your nutritionist account you can see your plan, update your payment method or cancel. Payments are processed by Mercado Pago [CONFIRM exact location in the app].
How do I delete my account?
In the app, go to Profile → Delete account. You can also ask us by email. All the steps are on Delete account.
The app won’t load or keeps closing.
Make sure you have the latest version from the App Store or Google Play and a stable internet connection. If it keeps happening, write to us with your phone model and app version (Profile → About) [CONFIRM].